To our customers and communities,
Hope all is well.
Amidst the uncertainty that has come with COVID-19, we want our customers to be confident in the knowledge that we are still operating as usual. However, due to this unpredictable and challenging time, we have reduced our warehouse team to a smaller group for safety reasons. Our current delivery and return times might run considerably longer than usual, and we will ship your items as soon as we can. We are trying our best to cooperate with our teams and shipping vendors. If you change your mind, please feel free to cancel your unshipped orders at any time for a full refund.
Online Shipping & Returns
Free shipping and free return on order over $89 as usual, and we are extending our return policy from 14 to 45 days.
Our Customer Service team (646-942-1371 or ) is available Monday to Friday 9am to 3pm ET, contact us if you have any questions.
We know it is going to take all of us working together to get through this and we are always here to color your wardrobe.
We appreciate our community and please stay well, stay safe, and of course stay pretty.
Ecru Emissary team