Processing Time

If a return merchandise qualifies our return policy. We will process your refund within 10 to 15 business days once we receive your return. 

Note: Your bank’s processing time will be excluded, it may take few more days to reflect on your account, different bank’s processing time may vary.   


Changing Form of Payment

If you lost or canceled the original form of payment once your return has shipped, contact our customer service Contact@EcruEmissary.comor call us at 888.626.7534 during our business hours for further assistance. 


Price or Promotion Adjustment

If we can make an adjustment, the amount of price adjustment will be credited to original form of payment within 7 to 10 business days.


Store Credit & Gift Cards

In special cases, your refund will be issued as store credit or gift cards. Store credit and/or gift cards are non-refundable.