Order Information

Order processing

Orders & Shipping

Order Processing

You will receive an order confirmation email as soon as we have received your order. Once your order is placed, there is a standard processing time of up to 5 business days before the order is shipped out.


Pre-order items usually take more than 7 business days to process; please see detailed process and shipping times on the product page. 


Tracking your order

Once your order has been shipped, you will receive a shipping confirmation email with carrier tracking information. Please contact us if you do not receive a shipping confirmation email. 

Ecru Emissary 
200 Perry Parkway
Gaithersburg, MD, 20877
Email: contact @ecruemissary.com
Phone: 888.626.7534
(Monday-Saturday 9am-4pm ET)
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