Shipping and Handling

In-stock Merchandise

We usually processed and shipped within 3 business days if you choose Standard shipping. Orders placed with Express shippingbefore 12:00pm ET will be shipped the next business day.



If the merchandise you have selected is currently not in stock, we will give you an expected shipping time by a follow-up email after you submit the order. 



If the merchandise you selected is a pre-order item, estimate shipping date will be listed at merchandise description. 



Jewelry cannot be shipped to P.O. Boxes. These items must be sent to a street address. Order processing time of our handmade jewelries will be longer than other merchandise. 


Multiple Shipments

The merchandise you order may be fulfilled from our different distribution center; your items may arrive separately. You will not incur additional shipping charges under these circumstances. 



Ecru Emissary uses two different carriers that handles your shipment:

  • United Parcel Service (UPS)

  • United States Postal Service (USPS)


We cannot ship orders to P.O Boxes, all items must be sent to a street address.


Shipping Option and Times


Shipping Address Error

We will ship your order to exact shipping information provided by you. If the order or merchandise return to us due to address with error, insufficient address. Your order will be canceled automatically, refund will be returned to the original payment method you used. A one-time shipping vendor service charge $12 will be deducted from your refund.

Note: Service and handling charges are not refundable.